Into Holidays Logo Managed and operated by Global Ideations Ltd
Into Holidays Logo

Privacy Policy

Privacy Policy

Effective Date: [01.02.2025]
Last Updated: [01.02.2025]

Global Ideations Ltd, trading as Into Holidays ("we," "us," or "our"), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data:

1.1 Personal Identifiable Information: Name, date of birth, gender, nationality, passport or visa details, and contact details (email address, phone number, postal address).
1.2 Booking and Travel Details: Travel preferences, accommodation details, flight details, and itinerary information.
1.3 Payment Information: Billing address, payment card details (processed securely through third-party payment processors), and transaction history.
1.4 Communication Data: Any correspondence or interactions with us via email, phone, or social media.
1.5 Technical Data: IP address, browser type, device information, and cookies when you visit our website.
1.6 Special Categories of Data: We may collect health-related information such as dietary requirements, mobility needs, or medical conditions if necessary for travel arrangements.
1.7 Photos and Videos: We may capture or receive photos and videos of clients during their travel experiences for promotional and marketing purposes.
1.8 Authorization for Photos and Videos: By engaging our services, you grant us a royalty-free, worldwide, perpetual, and irrevocable right to use any photos or videos taken during your travel experience for promotional, marketing, and commercial purposes. This includes but is not limited to social media, website content, brochures, and advertisements. If you do not consent to such use, you must notify us in writing before your trip.

2. How We Use Your Data

We use your personal data for the following purposes:

2.1 Booking and Travel Arrangements: To facilitate your travel bookings, process payments, and communicate with you about your trip.
2.2 Customer Support: To respond to inquiries, provide assistance, and manage complaints.
2.3 Marketing and Promotions: To send promotional offers, newsletters, and updates (only if you have opted-in to receive them).
2.4 Use of Photos and Videos: To share client experiences on our website, social media, and promotional materials, unless a written opt-out has been submitted.
2.5 Legal and Regulatory Compliance: To comply with legal obligations, prevent fraud, and ensure the security of our services.
2.6 Website Analytics: To analyze user behavior and improve our website experience.

3. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your data:

    • Contractual Necessity: When processing is required for fulfilling travel bookings and related services.
    • Legal Obligation: When we are required to comply with legal or regulatory obligations.
    • Legitimate Interest: For business operations such as fraud prevention, analytics, and improving services.
    • Consent: When you provide explicit consent for marketing, special category data (e.g., health-related information for travel purposes), and the use of photos/videos for promotional purposes.

4. Data Sharing and Transfers

We may share your data with:

4.1 Travel Partners and Service Providers: Airlines, hotels, transport companies, and other travel-related service providers.
4.2 Payment Processors: Secure third-party providers for processing payments.
4.3 Legal Authorities: When required by law or in response to legal requests.
4.4 Marketing Platforms: Only when consent is given for promotional communications.
4.5 IT and Security Providers: To maintain website security and prevent fraud.

If we transfer your personal data outside the UK or European Economic Area (EEA), we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) or data adequacy decisions.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:

    • Booking and travel records: Retained for up to 7 years for legal and accounting purposes.
    • Marketing data: Retained until you withdraw consent.
    • Technical data: Retained for 12 months for website analytics and security monitoring.
    • Photos and videos: Retained indefinitely unless consent is withdrawn in writing.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

6.1 Right to Access: Request a copy of the personal data we hold about you.
6.2 Right to Rectification: Request corrections to inaccurate or incomplete data.
6.3 Right to Erasure: Request deletion of your data where applicable.
6.4 Right to Restrict Processing: Request to limit how we process your data.
6.5 Right to Data Portability: Request transfer of your data to another service provider.
6.6 Right to Object: Object to processing based on legitimate interest or direct marketing.
6.7 Right to Withdraw Consent: Withdraw consent where processing is based on consent (e.g., marketing and use of photos/videos).
6.8 Right to Lodge a Complaint: File a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data rights have been violated.

To exercise your rights, contact us at info@intoholidays.com.

7. Security Measures

We implement appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of data transmission is completely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve our website and personalize user experience. You can manage your cookie preferences through your browser settings.

For more details, see our Cookie Policy [Insert Link].

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via email or through our website. Please review this policy regularly.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us at:

For further information on data protection, you may contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

By using our services, you acknowledge that you have read and understood this Privacy Policy and grant Global Ideations Ltd (trading as: Into Holidays) the right to use photos and videos taken during your travel experience unless otherwise stated in writing.